CREWS 3: Services & Organization

Posted by Michael F. Guerin on Feb 23, 2022, 8:40 PM

OVERVIEW

“HOME OF THE ENTERPRISE / MODEL OF VALUE”
Adopting these or similar terms as Vision & Mission Statements for your CREWS department is a first step in improving or even restructuring your organization.

More important than the words chosen are the firm commitments made to improve performance and/or reduce costs. Successful goals share some important characteristics. They should be S-M-A-R-T:

Specific – Free of ambiguity or confusing terms
Measurable – Based on impartial, available data
Achievable – Realistic rather than idealistic
Relevant – Related to company & group goals
Time-Based – Not open-ended or evolving

We use a “Prismetrix” model illustrating Service Types (Hard and Soft), and a Hierarchy of Real Estate, Workplace, Value-Add, and Core FM Services.

We follow this overview with a comprehensive model of costs for each of these services, and an integrated overview with Total Costs per SF and per Occupant.

The superstructure of this model is the Guerin Prism, which illustrates key relationships in the design, furnishings, and occupancy patterns of the facilities.

 

3D Model of Value

In future issues, we will illustrate the corresponding “3D Model of Value,” a three-dimensional view of Economy, Efficiency, and Effectiveness. This model is represented by a three-dimensional cube.

 

Property Management

CREWS: SERVICES BY TYPE

CREWS: SERVICES BY TYPE

CREWS: SERVICES HIERARCHY

SERVICES HIERARCHY

CREWS: ORGANIZATION AND STRUCTURE

CREWS: ORGANIZATION AND STRUCTURE

THANK YOU!

 

CREWS 3: Thank You Box