CREWS 2: Critical Success Factors

Posted by Michael F. Guerin on Feb 14, 2022, 1:18 PM

INTRODUCTION

LOOKING WITHIN
Success depends on numerous factors,
not all within our control. One of our first
challenges is to identify things we can
control, in two major categories:

• Strengths
• Weaknesses

To do this, we examine a list of the positive
qualities – i.e., Critical Success Factors–
required to manage key responsibilities in
real estate & facilities management.

Analyzing our own performance, and
examining how well we implement
best practices, helps to confirm our
strengths, and to identify areas
where major improvement is possible,
and perhaps necessary.

Microscope

 

observatory

LOOKING BEYOND
We cannot advance until we know where
we stand vis-à-vis peer firms and facilities.
We need feedback from customers, service
providers and other sources that can help
us improve where it is most needed.
External feedback prepares us for:

• Opportunities
• Threats

One client that engaged in benchmarking
of sites internally against one another,
asked us to provide an outside perspective
with other firms. He wanted to know
whether his team was “best of the best”
or “best of the worst.” (Paraphrased for decorum) External input optimizes our
efforts for a balanced solution to closing gaps with best performers.

CRITICAL SUCCESS FACTORS

 

Critical Success Factors

Critical Success Factors

 

Critical Success Factors Looking Within

The Hierarchy

CSF EXAMPLE: VISION & MISSION

WHAT’S THE DIFFERENCE?

The most important thing to understand about both Vision and Mission is the difference
between them. Vision is a key element in the beginning of an enterprise, an initiative or a
major collaboration. Studies have shown that the presence of a clear, compelling vision is
essential to success, even of nations. Without Vision, organizations can easily lose sight
of their ultimate destination, and fail to make necessary course corrections in a timely way

CSF EXAMPLE: VISION & MISSION

CREWS VISION: “HOME OF THE ENTERPRISE”

CREWS VISION: “HOME OF THE ENTERPRISE”

CONCLUSION

WHY IT’S IMPORTANT
Critical Success Factors
are exactly what they say: Critical to
Success. Our experience with dozens
of leading companies and hundreds
of capable leaders has made it clear
that best performers (those achieving
high levels of service and satisfaction
at low cost) strive for
continuous improvement.

They employ a combination of internal
evaluation, analysis and development
with external feedback through rigorous
comparisons with their peers and
competitors. In a competitive environment,
neither of these perspectives can be taken
for granted, or overlooked in the typical
quest for short-term results and success.

Microscope

observatory

HOW WE CAN HELP
We’ve conducted studies for a wide range
of firms, many of them leaders in their
industries, who recognize the need to retain
a leadership position.

We provide them with rigorous, thoughtful
evaluations based on our 25+ years of
experience, plus our prior hands-on
knowledge of the field. Our evaluations
show how to raise performance while
reducing costs, by prioritizing and
developing Critical Success Factors within
the client’s organization. We can tailor an
evaluation to your own portfolio, facilities,
workplace, workforce and current needs,
and help you become a best performer.

THANK YOU!

 

Thank You